What is Shopify?
We looked through trusted sources to aggerate real Shopify customer reviews. Shopify is an eCommerce provider that allows you to quickly create an online store. They are headquartered in Ottawa, Canada. Over a decade ago they were founded in 2004 they have grown to serve over 275,000 merchants. They offer diverse design options with over 100 themes for your store.
What we Learned After Interviewing 101+ Shopify Owners
At Crazyleaf design, we talked over 100 owners of Shopify stores. After analyzing the results we found these main points continually came up.
Shopify Customer Reviews Sites
Better Business Beuro
Shopify has an A+ ranking on the BBB. There is a list of complaints over the past three years but each one has a public resolution. It’s good to know if you do have an issue how they will respond.
Apple App Store
BestCompany
BestCompany has only three reviews by users but all are 10/10. Highlights include:
“For me, the best part is the 24/7 support. I will definitely use them for my next entrepreneurial project.” – Rose G.
“It was really easy, which was nice because we didn’t need to hire a developer or a designer.” – Mike Rusallo
“It only takes me about 1-2 hours to get everything setup from the domain to design, all the way to getting my products imported” – Chase S.
Press Reviews
TechCrunch – The TechCrunch article is relatively short and doesn’t provide a strong opinion on the software. The comments section has garnered over 50 comments about Shopify. Many people mentioned it’s simplicity to set up and run. Lukas Karapuda wrote, “Shopify is targeting companies/individuals who need a highly usable, quick to setup and low up-front cost e-commerce enabled website.”
Companies Using Shopify Software
When deciding to buy a product or service I always like to look at what companies trust them. Shopify has an impressive client list. They are trusted by small and large brands alike. These endorcments act as major Shopify customer reviews. They cite their software is used by major brands including, Tesla Motors, Budweiser, Daymond John (shark tank judge), Red Bull, LA Lakers, the New York Stock Exchange.
These famous brands using Shopify help reassure me that no matter how large your business scales, they will be able to provide support.
Shopify Features Review
Shopify has continued to develop new features as they continue to build their software. Some of their most notable features include:
- Full blogging platform in addition to web-based website builder
- Free SSL certificate and level-1 PCI compliance (top notch security)
- Strong analytics platform with the ability to integrate Google Analytics
- A mobile app so you can manage your business on the run
- 24/7 friendly support. I have worked with multiple eCommerce companies and I can vouch that these guys have really friendly support.
- Terrific inventory management, with the ability to easily import and export. Unlike some providers, there is no limit to how many products you can upload.
- A full suite of marketing tools to help with, SEO, email marketing, social media
- Easy to issue refunds!
- An optimized shopping cart. Shopping cart drop-off is when people don’t finish checking out. This usually is from a poor user experience design. The great thing about Shopify is they have tested their checkout card with so many users that it converts at a very high rate.
Cons of Shopify
It wouldn’t be fair unless we listed some of the common complaints customers make about the product.
- Some advanced functionality is only available via paid plugins
- There are advanced power user features that cost more money
- The mobile app is relatively minimal. It does not have the full functionality of the web app.
- Shopify has the same starting price as BigComerce but they charge an additional processing fee if you don’t use their payment portal. That fee is between 0.5% and 2% depending on your plan. It can be avoided by using Shopify Payments.
Design of Software
You will read it in almost all the reviews above. Shopify is really easy to use. Much of this is thanks to the clean user-friendly design. The application has very easy to use navigation and logical design. There is a easy to navigate lefthand sidebar. There you will find links to all the major features.
What Company We Recommend
We have reviewed both Shopify Vs. BigCommerce. Our personal favorite is Shopify because of their design and innovation. They are constantly working to improve the platform. They also offer a 14-day free trial to test drive the software. If you are unsure you can also try BigCommerce 15 day free trial. Both are very easy to use platforms.
Conclusion
Do you have your own review of Shopify or another eCommerce platform? Make sure to add your thoughts in the comment section below!
