[26-Feb-2026 00:31:13 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [26-Feb-2026 00:31:13 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [26-Feb-2026 00:31:13 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [01-Mar-2026 07:45:51 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [01-Mar-2026 07:45:51 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [01-Mar-2026 07:45:51 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [01-Mar-2026 18:48:26 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [01-Mar-2026 18:48:26 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [01-Mar-2026 18:48:26 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [06-Mar-2026 13:14:53 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [06-Mar-2026 13:14:53 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [06-Mar-2026 13:14:53 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [08-Mar-2026 11:47:41 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [08-Mar-2026 11:47:41 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [08-Mar-2026 11:47:41 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [20-Mar-2026 17:37:48 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [20-Mar-2026 17:37:48 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [20-Mar-2026 17:37:48 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [20-Mar-2026 17:37:53 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [20-Mar-2026 17:37:53 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [20-Mar-2026 17:37:53 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [27-Mar-2026 14:07:52 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [27-Mar-2026 14:07:52 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [27-Mar-2026 14:07:52 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [29-Mar-2026 10:21:48 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [29-Mar-2026 10:21:48 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [29-Mar-2026 10:21:48 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [09-May-2026 07:46:18 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [09-May-2026 07:46:18 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [09-May-2026 07:46:18 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [10-May-2026 21:50:37 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [10-May-2026 21:50:37 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [10-May-2026 21:50:37 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [13-May-2026 08:27:20 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [13-May-2026 08:27:20 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [13-May-2026 08:27:20 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [18-May-2026 15:05:17 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [18-May-2026 15:05:17 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [18-May-2026 15:05:17 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [22-May-2026 13:37:13 America/Chicago] PHP Warning: Use of undefined constant ABSPATH - assumed 'ABSPATH' (this will throw an Error in a future version of PHP) in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [22-May-2026 13:37:13 America/Chicago] PHP Warning: require_once(ABSPATHwp-admin/includes/upgrade.php): failed to open stream: No such file or directory in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 [22-May-2026 13:37:13 America/Chicago] PHP Fatal error: require_once(): Failed opening required 'ABSPATHwp-admin/includes/upgrade.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/touchmob/crazyleafdesign.com/blog/wp-content/plugins/thrive-visual-editor/thrive-dashboard/inc/app-notification/classes/DbMigration.php on line 2 {"id":28253,"date":"2019-02-09T15:06:56","date_gmt":"2019-02-09T07:06:56","guid":{"rendered":"https:\/\/www.crazyleafdesign.com\/blog\/?p=28253"},"modified":"2019-02-09T15:07:28","modified_gmt":"2019-02-09T07:07:28","slug":"3-ways-that-less-than-perfect-customer-reviews-can-help-your-brands-reputation","status":"publish","type":"post","link":"https:\/\/www.crazyleafdesign.com\/blog\/3-ways-that-less-than-perfect-customer-reviews-can-help-your-brands-reputation\/","title":{"rendered":"3 Ways that Less-than-Perfect Customer Reviews Can Help Your Brand\u2019s Reputation"},"content":{"rendered":"

It\u2019s fairly safe to say that most customers are obsessed with business reviews. According to the latest research from BrightLocal<\/a>, 86% of customers (and 95% of Millennials) check out online reviews before they buy something from a new business. Furthermore, each consumer reads an average of 10 reviews before they feel that they can trust a company, and 91% report that they find online customer reviews just as reliable and trustworthy as a recommendation from a friend.<\/p>\n

 <\/p>\n

With statistics like this, it\u2019s no wonder that most business owners feel like the world is ending if they receive a negative rating from an unsatisfied customer online. Believe it or not, some less-than-perfect feedback can actually improve your brand\u2019s reputation and even make customers trust you more. It\u2019s all about how you handle<\/em> the negative feedback.<\/p>\n

 <\/p>\n

There are some important reasons why a mix of positive and negative reviews can help your brand, if they are used correctly and strategically.<\/p>\n

Let\u2019s discuss why and how to do this.<\/p>\n

1.\u00a0\u00a0 Poor Reviews Can Actually Build Consumer Trust<\/h2>\n

 <\/p>\n

The main purpose of displaying customer reviews is to build trust with your customers. We all are a little skeptical of marketing messages, particularly when they make some promises that seem too good to be true. So, the only way we can find out how well the product works before trying it ourselves is by seeing what other people have to say about it.<\/p>\n

 <\/p>\n

However, if a product or business only has glowing, perfect 5-star ratings, it could actually lead to raised eyebrows and further distrust of the company. Many businesses in the past have resorted to shady practices like buying fake reviews or offering incentives for positive feedback, while others delete negative reviews the moment they are posted – which result in misleadingly high overall ratings. Thankfully, most people have wised up to this.<\/p>\n

 <\/p>\n

If you are going to use customer feedback to build real trust with your customers, you need to be willing to share the good, the bad, and the ugly, no matter what. The best approach here is to use an e-commerce platform with review system integration<\/a> capability (for Google-verified programs like Yotpo or Trustpilot) and will automatically update reviews on each product page. This provides customers with a truly accurate description of what they can expect. Plus, including reviews on your webpage can help with local SEO<\/a> by boosting the number of commonly searched review keywords.<\/p>\n

 <\/p>\n

To reiterate, don\u2019t worry about a few less-than-perfect reviews here and there \u2013 BrightLocal\u2019s previously mentioned study found that a good majority of customers will still buy something with a 3- or 4-star rating.<\/p>\n

 <\/p>\n

\"\"<\/p>\n

 <\/p>\n

2. Encourages Innovation and Development<\/h2>\n

 <\/p>\n

If your brand is always getting 5-star reviews, it can actually have a negative effect on your team\u2019s innovation and demotivate your company from advancement. When you get a review with less than 5 stars, it shows that there is still some room for improvement, but if you are constantly getting great feedback, it can lead to complacency.<\/p>\n

 <\/p>\n

Although there are certainly exceptions, customers will generally share details regarding the reason for their negative experience. Typically, they will mention the exact product or circumstance that they are complaining about, which provides you with the information needed to make active changes and improvements. Bad reviews can also contain valuable insight into your customers\u2019 pain points and help your team identify where the biggest issues in either the product or the company itself lie. So, negative feedback can also help you understand the needs and desires of your customers and provide inspiration for better ideas.<\/p>\n

 <\/p>\n

Negative reviews are also a golden opportunity to glean some beneficial market research. It is very important that you respond to negative reviews and ask for suggestions on ways to improve. Not only does this provide an opportunity to make things right with a disgruntled customer, it can also help your business gain the trust of new ones. In fact, 45% of shoppers<\/a> stated they were more likely to purchase from a business that took the time to respond to negative feedback.<\/p>\n

 <\/p>\n

\"\"<\/p>\n

3. Boosts Your CRO<\/h2>\n

 <\/p>\n

As mentioned before, BrightLocal found that customers are not necessarily always put off by a few low review ratings. Many will still purchase from companies that have a 4-star average, and seeing a mix of reviews can actually increase the chances of conversions. One study<\/a> reported that if a product has some negative reviews listed, the time a customer spends on the website can increase by 400% and the conversion rate can also increase by 67%.<\/p>\n

 <\/p>\n

This same study also found that a product with just five reviews had a 270% greater chance of conversion than a product with no listed reviews. The important thing here is not just focusing on the fact that your business has some negative reviews \u2013 it\u2019s that your company is receiving a hefty number of reviews on a regular basis.<\/p>\n

 <\/p>\n

Be sure that your marketing and sales<\/a> team have a strategy in place to gather reviews. Customers are generally more likely to leave a review if they are asked, and very few will go out of their way to organically leave feedback. Try creating an automated after-sales email campaign asking for reviews or offer some meaningful incentives for honest (not perfect) feedback, such as loyalty points towards a next purchase.<\/p>\n

 <\/p>\n

Conclusion<\/h2>\n

\u00a0<\/strong><\/p>\n

The world won\u2019t end just because your company receives a few bad reviews here and there. In fact, getting some less than perfect feedback can actually be a great thing for your brand in the long run. Be sure to glean the helpful insights that are available in negative reviews and use this information to make improvements and create trust, and ultimately, deliver better experiences for new and existing customers<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

It\u2019s fairly safe to say that most customers are obsessed with business reviews. According to the latest research from BrightLocal, 86% of customers (and 95% of Millennials) check out online reviews before they buy something from a new business. 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